Dispatcher Success Stories: How Live911 is Making a Difference
Hear from Dispatchers on How Live911 is Transforming Emergency Response
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Chula Vista Police Department
“We’ve had multiple people that have had their lives saved from the officers just listening to calls in the field…We’ve been blessed with this particular software. I told my boss if we ever got rid of this program, I’m leaving the headsets swinging because it is such a game changer.”
– Tina Larson, Dispatch Supervisor, Chula Vista Police Department
Anaheim Police Department
“I think anything that you can do to try and improve communications between the citizen, the police department, and us call takers will allow less room for misinterpretation… We have the potential to save lives, and that’s what I got in this job to do is save lives…Live911 helps us do that.”
– Heather Madrick, Communications Supervisor,
Anaheim Police Department
Missouri City Police Department
“Live911 can shed seconds, if not minutes, off a response time. It also helps with de-escalation by letting the officers hear the voices…We’re always looking for new innovations to better our skills, enhance customer service, improve response times, increase the safety of our officers, and that are better for
my dispatchers.”
– Shannon Brumfield, Dispatch Manager,
Missouri City Police Department
Clovis Police Department
“I think it is important for our officers in the field to hear our calls and get a head start when seconds really do matter. They can also hear the sense of urgency and details from the caller, just the way I’ve been doing for 20 years. Live911 has proven to be a huge benefit to them and to our dispatchers, especially with the high priority calls.”
– Armando Negrete, Lead Public Safety Dispatcher, Clovis Police Department
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