How it works
Live911 was developed to save lives
in your community
While 911 call takers are very fast in their ability to obtain information from callers, there is always a time lapse from when a 911 call is answered, details are typed and entered into the CAD, the dispatcher sends info to radio operator, it is read, air time becomes clear, and the call for service is broadcast. This process can take 90 seconds to two minutes before an officer even becomes aware of a critical situation.
When a 911 call comes in, Live911 sends it out simultaneously to first responders in the field. Officers hear it as it is happening, much like scanning other radio frequencies. They can pre-set a geofence radius, so they only hear the calls near their current location.
When a call is urgent, and they are free to assist, officers can see the location of the caller on a map and move in the direction of the incident – giving them a head start and allowing them to develop a response plan while driving to a call. All the while, first responders are hearing the interactions between the caller and the call taker, including answers to questions, first hand descriptions, emotional tones and background noise on the scene.
Live911 improves response times and increases situational awareness like never before.
Live911 geofencing capabilities and view of officers in relation to the incoming 911 call is immediately visible on a map
Keep talking, help is on the way and First Responders are listening
With Live911 First Responders can:
Listen to current call
Suspend streaming option
Rewind live audio
Ask for more details via radio
See location of other officers
There is no faster way to have immediate situational awareness on an incident than to hear the actual 911 call in real time. Short of being there, how else could you get information sooner? Live911 allows first responders to hear the 911 calls as they occur. This capability has never been possible before.
Imagine the value of hearing the sense of urgency and all of the other small, but critical, details that often are not entered into CAD by the 911 call taker. Now, officers can move toward emergencies in real time, hear updates, obtain direction mapping, and be on the scene faster – possibly before the call is dispatched.
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HigherGround develops solution-based software that captures, stores, and retrieves telecommunications
and radio data from interactions throughout an organization. The user-friendly applications allow quick
access to recordings, reporting, and analytics, enabling reduced search time, rapid incident reconstruction, efficient quality auditing, and trend analysis.
HigherGround’s recording and incident reconstruction solution is the innovation leader in public safety has
been deployed in thousands of organizations across the United States. HigherGround’s new Live911 software
is the industry’s first technology to securely livestream 911 emergency calls directly to officers in the field and provide precise GPS map location of the caller.