HOW IT WORKS
Live911 provides first responders with real-time data to respond quicker, de-escalate dangerous situations, and save lives
Photo courtesy of Chula Vista Police Department
Then:
While 911 call takers work quickly to gather information, there is an unavoidable delay between when a call is received and when it is broadcast to officers.
Details must be entered into CAD, relayed to dispatch, and communicated over the radio — a process that can take 90 seconds to two minutes before officers are even aware of a critical situation.
Now:
When a 911 call comes in, Live911 delivers it to first responders simultaneously.
Officers can immediately see the caller’s location and begin moving toward the incident — gaining a critical head start while developing a response plan en route.
At the same time, they hear the interaction between the caller and call taker, including first-hand descriptions, emotional tone, background noise, and real-time updates.
Live911 dramatically improves response times and situational awareness.
Location Awareness
Geofencing allows officers to hear only the livestreamed 911 calls within their designated area.
Through its integration with RapidSOS, Live911 provides precise GPS caller location and a real-time map view, giving both dispatchers and field units greater visibility into the incident.
Campus Alert
Live911 streams calls originating within or near a campus directly to officers within a predetermined radius. These calls are automatically prioritized and can override muted systems, ensuring critical information is never missed.
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First-of-its-kind technology
There is no faster way to gain situational awareness than hearing the 911 call as it happens.
Live911 gives first responders direct access to real-time call audio, something that has never before been available in the field.
This allows officers to understand urgency and context immediately, capture critical details often not entered into CAD, and begin responding sooner and arrive better prepared.
In many cases, officers may arrive on scene before the call is even dispatched.
Photo courtesy of Chula Vista Police Department
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HigherGround develops solution-based software that captures, stores, and retrieves telecommunications and radio data from interactions throughout an organization. The user-friendly applications allow quick access to recordings, reporting, and analytics, enabling reduced search time, rapid incident reconstruction, efficient quality auditing, and trend analysis.
HigherGround’s recording and incident reconstruction solution, Capture911, has been deployed in thousands of public safety organizations. HigherGround’s Live911 software is the industry’s first and only patented technology to securely livestream 911 emergency calls directly to first responders and provide precise GPS map location of the caller.
US Patent No. 11,206,327
US Patent No. 11,582,339
Australia Patent No. 2020382517
Australia Patent No. 2022204446
Canada Patent No. 3,156,945
Europe Patent No. 20888053.4
Mexico Patent No. 399784
New Zealand Patent No. 788400
