Careers
Join our team of professionals and enjoy a rewarding career in a growth-oriented, high-tech company with a collaborative, energetic, and supportive work environment.
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Open Positions
Technical Sales Support
POSITION PURPOSE
The Technical Sales Support position is responsible for presenting and evangelizing HigherGround’s call recording and Live911 mission critical products and services to prospects and customers. Reporting to the VP of Sales, this important presales role will effectively leverage their depth and breadth of technical, industry and project expertise to help solicit business requirements, develop project pricing, address technical issues and questions throughout the sales cycle. This position is located in the US, remote-based, and will conduct demos of HigherGround solutions primarily online.
KEY PERFORMANCE AREAS
- Responsible for architecting and presenting HigherGround solutions and providing customer/market feedback.
- Engage technology decision makers within accounts and develop a full understanding of customer’s short and long-term requirements, and work closely with sales team to develop comprehensive and practical solutions to address those needs that are essential to close business.
- Participate in presales efforts including technical presentations, architecture design discussions, RFP/RFQ/RFI responses, solution demonstrations, and technical workshops.
- Prepare and present customized technical presentations and demos to explain HigherGround’s current and future strategies, products, services and general company information.
- Develop full proposal pricing plans that address complex business, technical and project requirements.
- Clearly communicate business and technology feature-sets and address questions on infrastructure, solution hardware, software, networking, integration and security requirements.
EDUCATION/CERTIFICATION
- BS/BA degree preferred in a business-related field (computer science, software engineering, or MIS) or a related discipline, or the equivalent in sales experience.
REQUIRED EXPERIENCE / SKILLS
- A minimum of 5-8 years’ technical presales or sales engineering experience.
- Experience in conducting software demonstrations and articulating the value of software solutions to customers.
- Advanced experience with CRM (Customer Relationship Management) systems.
- Demonstrated experience in the following software programs: Office365, PowerPoint, Viso, etc.
- Effective in working both independently and in a team setting.
- Ability to write reports and business correspondence.
Click below to email your resume and cover letter for the Technical Sales Support position.
Regional Sales Manager
The Regional Sales Manager (RSM) is responsible for selling HigherGround’s Live911 mission critical Law Enforcement (Sheriff / Police Departments) technology to new customers within the Western Region. The RSM reports to the VP of Sales and operates under minimal supervision, relying on extensive experience and judgment to plan and accomplish goals. This position is remote-based, and the candidate must live in the Western or Mountain time zone.
KEY PERFORMANCE AREAS
- Proactively prospect for customers, advancing qualified prospects through the sales process and closing new sales within the Law Enforcement market
- Conduct effective discovery calls, virtual – remote solution presentations and software demonstrations
- Develop proposals and purchase agreements for potential clients
- Build and maintain a high-performance sales pipeline
- Ability to quickly learn HigherGround’s solutions and communicate key value propositions to ensure success
- Attend conferences and trade shows
- Respond to Requests for Proposals (RFPs) and
- Requests for Information (RFIs)
- Develop strong relationships with key decision makers and influencers within public safety: Sheriff, Police Chief, Command Staff, CTO, CIO, 911 Directors, and other officials, to understand funding priorities and influence technology purchasing
- Achieve or exceed assigned quota on a consistent and repeatable basis
EDUCATION/CERTIFICATION
- BS/BA degree in a business-related field or the equivalent in sales experience
EXPECTED KNOWLEDGE
- Software solution/technology sales into Law Enforcement (Sheriff / Police Departments)
- Understanding of Public Safety technology and ecosystems
- Network of Public Safety agencies (Sheriff / Police Departments)
- Understanding of product positioning and competitive conditions within Public Safety agencies
REQUIRED EXPERIENCE / Skills
- A minimum of 5 years software/technology sales experience successfully selling into Police / Sheriff Departments
- Ability to learn and follow a proven sales process
- Ability to effectively conduct virtual software presentations/demonstrations
- A proven track record of meeting or exceeding quotas
- Strong attention to detail, creative, open-minded, and focused
- Experience in managing multi-state territories
- Ability to quickly learn the MS D365 opportunity reporting and forecasting tool
- Technology proficiency: MS Outlook, Word, Excel, PowerPoint, Teams, etc.
- Experience in the regular use of MS Windows-based laptops
- Virtual selling/home office experience. This is not a road warrior sales position (travel less than 25%)
Click below to email your resume and cover letter for the Regional Sales Manager Position.
Equal Opportunity Employer
HigherGround, Inc. provides equal employment opportunities to all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law.
